Employee Evaluations – Step by Step Success for Child Care Directors (Part 4 of 4)
Employee evaluation should be a valuable exercise for both employer and employee. Five key elements to successful employee evaluation include:
- Set the Expectation
- Evaluate Regularly
- Use Appropriate Communication
- Provide Training
- Exhibit a Positive Attitude
- This section (Part 4) will examine the final two elements to a successful employee evaluation program.
Think back to a time when someone told you that you did something incorrectly or inadequately. Did you know how to improve? Chances are you may have had an idea what your employer wanted, but, heck, you should not be expected to be a mind-reader, should you? Your employee should not be held to this standard either. If your employee is not performing in the manner you find appropriate, it is your responsibility to train to your expectations.
Training can take many forms. Some training may involve as little as giving clearer direction in the form or process you prefer. Other training may focus on more personal skills such as supervisory techniques, working with team members or even general office etiquette. Some training may involve non-technical skills such as time-management, organization, computer skills or business communication. Other training may involve improving technical skills in the industry in which you work.
As an employer, you must determine:
- Exactly what training is required? Make a list of all skills your employee would possess if she/he was “perfect for the job.” Then, cross off the skills that your employee already has mastered. See what skills are not mastered.
- What level of training is appropriate for the employee? Levels of training range from a brush-up of skills to completely new training.
- Who is the best trainer for the employee? Training options range from one-on-one in-house training from senior staff, to bringing a trainer in-house, to sending the employee to an outside training class. Important factors include the number of employees to be trained, the training time and ability of senior staff, and the specificity of the training required.
The question often arises, “Should I train a current employee or hire a new employee who, hopefully, has the skills needed in the job? This question can only be answered after considering the employee’s current skills, interest and ability to learn, and overall work ethic. Again, an objective decision is required.
Exhibiting a Positive Attitude
You, and your attitude, will be one of the biggest factors in developing and managing a successful employee evaluation program. You must care about the success of every employee, you must care about the success of your business, and you must believe that your employee can and will benefit from coaching and encouragement.