How Can We Communicate So That We Are All Understanding the Same Thing?



How Can We Communicate So That We Are All Understanding the Same Thing?


Good communication is essential to a well-run child care center.  Parents, staff members and center leaders must share information, learn from one another, and successfully help children to grow and flourish because of their coordinated efforts.  However, communication is difficult and can often be misunderstood.  This training will help you to examine how we all communicate, how others perceive our communication, how we can improve our communication skills, and how we can solve problems quickly when communication problems arise.


CDA Competency: Goal IV. To establish positive and productive relationships with families


Learning Objectives:  The learner will be able to

  • Identify how people communicate
  • Identify how YOU & YOUR people (staff & parents) communicate
  • Define how to make sure the staff member or parent can understand the information
  • Determine an appropriate action to quickly resolve conflict when issues arise

State Approvals:

Alabama – Accepted Hawaii – Accepted Massachusetts – Accepted New Mexico – Approved South Dakota – Accepted
Alaska – Accepted Idaho Michigan – Approved (Course ID: 116299) New York Tennessee – Accepted
Arizona Illinois – Accepted Minnesota North Carolina – Pending Texas
Arkansas Indiana – Accepted Mississippi North Dakota Utah
California – Accepted Iowa Missouri Ohio – Accepted Vermont
Colorado Kansas Montana Oklahoma Virginia
Connecticut Kentucky – DCC Approved Nebraska Oregon – Accepted Washington
Delaware – Accepted Louisiana Nevada Pennsylvania West Virginia
Florida – Accepted  Maine – Accepted for Elective Training in PDP New Hampshire – Accepted Rhode Island Wisconsin – Approved (Course ID: 271278)
Georgia Maryland New Jersey South Carolina – Pending Wyoming – STARS Approved (Primary Knowledge Area: Family, Community & Cultural Relationships)

**When in doubt, please check with your licensing rep to make sure the webinar will count toward your annual clock hours.